Frequently Asked Questions

How do I buy something?

Browse our store >> add to basket >> checkout >> enter your details >> pay >> then leave the rest to us

Do I need to sign up to buy?

You do not have to sign up to purchase however you will be able to save your details when creating an account and have easier access to track your order (if you have selected tracked delivery).

I have forgotten my password, now what?

Please select ‘forgotten password’ below the username and password section and follow the simple steps

I have forgotten my username, now what?

Your username will have been emailed to you

How do I use my coupon code?

There will be on option on checkout to use your coupon code. Enter into the box and click ‘Apply’

Why don't you ship to my country?

We are working on being able to ship to every country, so if you are not sure whether we will ship to your country feel free to drop us an email under the ‘Contact Us’ page

How much is shipping?

Please refer to our ‘Shipping’ page by clicking here

How long will it take for my items to arrive?

Please refer to our ‘Shipping’ page by clicking here

How do I get a refund?

Please refer to our ‘Returns & Replacements’ page by clicking here

How do I return / exchange items?

Please refer to our ‘Returns & Replacements’ page by clicking here

What if I change my mind?

Please refer to our ‘Returns & Replacements’ page by clicking here

How do I know what size I am?

Please refer to our ‘Size & Fit’ page by clicking here

What payment methods can I use?

We cover all major cards including Visa, Mastercard, Maestro, American Express, Paypal

What payment security do you have?

We have fulll SSL Certificates which is a small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser so you are fully secure. The payments system we use is WorldPay which is one of the worlds leading payment systems also we use Paypal (which i’m sure needs no introduction).

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